Contact Center Supervisor

No Longer Available

We take the responsibility of being the second largest nonbank lender seriously. Our direct sales team which is over 750+ employees strong is comprised of both seasoned mortgage veterans & our own home-grown Lending Officers. All of our Licensed Lending Officers are taught & trained from our astounding Learning & Development team to provide all the tools necessary to take care of our customers- every call, every time.  

All direct sales members of #TeamloanDepot benefit from our no-cap commission policy which includes a base wage plus bonus plan, continuous on-going training, as well as company paid continuing education & licensing renewals.

loanDepot — We are America’s Lender.

Position Summary:

The Contact Center Supervisor provides leadership and support to a team of Junior Mortgage Bankers.  They are responsible for the performance of their assigned team and must have excellent communication skills.  Contact Center Supervisors interview and train new employees. Must be self-motivated and team player.  Must be organized and have excellent time management skills. 


  • Provides leadership and support to assigned team.
  • Monitors calls for quality assurance and training.
  • Handles escalated calls.
  • Provides assistance and training to Junior Mortgage Bankers.
  • Motivates assigned team to meet company objectives.
  • Interviews and trains new employees.
  • Tracks attendance and adherence.


  • Excellent communication skills both verbal and written.
  • Professional and mature in all situations.
  • Excellent customer service and sales skills.
  • Ability to lead and motivate.
  • Organized and self-motivated.

The Perks:

  • Competitive compensation reliant on ability & experience.
  • Excellent benefits package including multiple health, dental & vision options.
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities.
  • 401K with robust company match.
  • DTO in addition to 8 paid company holidays.
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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