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Job Summary: To guide and instruct the Re-Disclosure team on incoming changes to the Loan Estimate completeness, accuracy and compliance. Provide required and continuous training as well as monitor production and ensure company objectives are within service levels
Essential Job Functions: Manage Re-Disclosure Inbox and Reporting process to ensure service levels are within defined acceptable levels. Reviews LSU Trainer progress reports on at- risk employees to develop required/additional programs to ensure adequate growth & of team
Essential Major Duties & Responsibilities: - Manage Re-Disclosure Inbox and Reporting process to ensure service levels are within defined acceptable levels. - Reviews LSU Trainer progress reports on at risk employees to develop required/additional programs to ensure adequate growth & of team. - Communicate with the Operations Manager and other appropriate positions when service levels are at risk. - Conducts one on one with RD Team members – provides management performance enhancements, - Monitor system updates, form changes and state specific requirements to ensure compliance. - Carry out management responsibilities in accordance with LD Wholesale policies and applicable state laws for team associates including training, planning, assigning and directing work; monitoring performance and taking appropriate actions when necessary - Perform other duties and special projects as required.
Essential Job Skills: - Working knowledge of lending compliance and regulations - Ability to work efficiently under time constraints and pressure - Effective written and verbal communication skills - Excellent organizational and planning skills - Customer service focused - Ability to multitask
Qualifications and Experience: - 3 years of related work experience - 1 year of management experience preferred - Experience with Empower, Excel, Word
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