Customer Care Representative

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We take the responsibility of being the second largest nonbank lender seriously. Our direct sales team which is over 750+ employees strong is comprised of both seasoned mortgage veterans & our own home-grown Lending Officers. All of our Licensed Lending Officers are taught & trained from our astounding Learning & Development team to provide all the tools necessary to take care of our customers- every call, every time.  

All direct sales members of #TeamloanDepot benefit from our no-cap commission policy which includes a base wage plus bonus plan, continuous on-going training, as well as company paid continuing education & licensing renewals.

loanDepot — We are America’s Lender.

 

Position Summary:

At loanDepot, we focus on our customers by delivering great service and exceptional financing products. We are a leader in the residential mortgage industry largely because of the care our employees take in serving our customers. Taking care is at the heart of what we do as a company, for customers and our employees.

 

Responsibilities:

  • Provide excellent customer service to potential customers by verifying information provided on the online application; answering questions; offering assistance; and identifying customer’s goals and objectives
  • Quickly build rapport with potential clients
  • 90% Calling potential customers and verifying information provided on online
  • 10% Identifying customer’s objective
  • Perform other duties as assigned
  • Handle high volume phone calls
  • Ability to keep busy during down?time periods

 

Requirements:

  • Must be self-motivated and team player
  • Excellent verbal communication phone skills
  • Basic computer skills and data entry
  • Previous call center/ sales experience required
  • High School Diploma or equivalent required
  • Some college preferred, but not required

 

PAY RATE: Hourly 12.50 + OT
*Opportunity for Bonus.

 

The Perks:

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • 15+ PTO days, in addition to 8 paid company holidays
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh

 

 

loanDepot is a proud equal opportunity employer.

 
PM17



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6,500+

Strong
#TeamloanDepot

1,800+

Licensed
Loan Officers

200+

Branch
Locations

5th

Largest
Retail Lender

$125B

Funded Since
Inception

50

Licensed
States