Training Specialist

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Main responsibility of the Training Specialist is the development, administration and delivery of all approved training programs (on-line and classroom) for loanDepot. The Training  Specialist must maintain standards; meet prescribed timelines and budgetary objectives; exude proactive abilities to work, while continuously improving the learning process for loanDepot employees.


Essential Duties and Responsibilities

  • Actively supports and promotes loanDepot’s core values, statement of purpose, strategies, and reward compensation model.
  • Responsible for understanding and complying with best practices.
  • Works in conjunction with Human Resources and Recruiting departments to deliver new hire, on-boarding, and ongoing training of employees.
  • Responsible for the design, implementation, evaluation, and ongoing maintenance of classroom and online training solutions.   
  • Conducts front-end analysis to determine user needs and assess performance gaps.
  • Determines and implements best delivery methods and approaches for materials.
  • Interfaces with employees and managers to assure on time delivery and accuracy of materials.
  • Delivers high-quality online and paper-based materials including slides, participant guides, instructor guides and assessments.
  • Responsible for the enrollment, tracking and reporting process for each class.
  • Maintains existing materials to ensure they are in-line and up-to-date with operational processes, systems, and products.
  • Partners with a variety of subject matter experts to identify training needs, content, and content updates.
  • Measures the effectiveness of training and education solutions. 
  • Makes recommendations to continuously improve internal processes, standards, and training solutions.
  • Maintains knowledge of current training techniques: researches new/better ways to promote the internal training.
  • Responsible for using integrity when using the performance review system.
  • Other essential duties as may be assigned by the supervisor.

  
Requirements

  • High school diploma or its equivalent is required.
  • 1 year or more of mortgage banking/mortgage origination experience.
  • Ability to manage multiple projects within strict timelines while paying attention to details and performing tasks accurately.
  • Excellent interpersonal, oral, written, and listening skills are a must.
  • Excellent problem solving skills and the ability to make sound judgments.
  • Must have excellent presentation skills and the ability to use multimedia effectively in a presentation or through online delivery.
  • Able to work independently as well as collaboratively.
  • MS Office Products required and ability to master other various software programs and databases.
  • Knowledge of regulations and banking products is preferred.
  • This position requires physical movement and/or lifting of tables, chairs, training materials and supplies.
  • Travel is required up to 50%


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