We are at the forefront of change in this rapidly evolving lending market. mello™, the Greek word for “future,” was the product of a recent $80+ million dollar investment in research & development to transform & streamline the home buying process into a digital experience like no other competitor offers.  But mello™ is just the beginning… loanDepot will continue to invest in developing our own advanced technology ecosystem built around serving our customers & enabling our valued employees to provide exceptional service. We have funding, we have opportunities, you have ideas—it’s a perfect match.

loanDepot — We are America’s Lender.

Responsibilities:

  • Level 1 Support - Help Desk Support
  • Level 2 Support – Desktop Support
  • Assisting in the delivery of various IT related projects
  • Providing direct end user support for various IT related issues
  • Troubleshooting PC/Mac software and hardware
  • Supporting end user devices including PC’s, Mac, Printer/Scan, mobile devices and various peripherals
  • Providing conference room technology support
  • The deployment of software and related licenses
  • Deployment of hardware, new PC/Mac deployments, rebuilding PC/Mac
  • Project related work includes the delivery of projects that are designed to either improve the level of customer service or enhance the IT environment
  • Provide excellent support by proactively responding to problems and requests while engaging and collaborating with other IT teams
  • Operating as a technical expert in a variety of IT infrastructure areas
  • Developing and maintaining technical documentation
  • Working as a cohesive member of a highly skilled team of IT experts
  • Ability to work a flexible schedule (weekends & off-hours)
  • Some domestic travel (mostly local) required
  • Provide “White Glove” Support to executive level customers

Requirements:

  • Undergraduate degree (MIS or Computer Science a plus) or equivalent business experience
  • ITIL Foundations a plus
  • At least 2 years of experience supporting a corporate environment
  • Proven performance showing initiative, self-reliance, and proactive behavior
  • Strong customers focus and a “service orientated” mindset with the ability to work with business at all levels of the organization
  • Strong analytical, problem solving and communication skills (written and oral)
  • Managed multiple priorities and work well under pressure
  • Ability to learn new concepts and technology quickly
  • Consistently achieve goals and objectives as required
  • Appropriately balance responsibilities in a changing environment while managing multiple activities, and prioritizing tasks appropriately
  • Strong organizational skills to complete tasks from initiation to completion
  • Windows XP, 7, 8 & Mac operating systems
  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Lync)
  • PC/Mac software installation and maintenance
  • PC/Mac Troubleshooting
  • Familiar with LAN/WAN/WLAN technologies and support

The Perks:

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • 15+ PTO days, in addition to 8 paid company holidays
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh

loanDepot is a proud equal opportunity employer.



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6,500+

Strong
#TeamloanDepot

1,800+

Licensed
Loan Officers

200+

Branch
Locations

5th

Largest
Retail Lender

$135B

Funded Since
Inception

50

Licensed
States