Application Support Analyst

No Longer Available

We are at the forefront of change in this rapidly evolving lending market. mello™, the Greek word for “future,” was the product of a recent $80+ million dollar investment in research & development to transform & streamline the home buying process into a digital experience like no other competitor offers.  But mello™ is just the beginning… loanDepot will continue to invest in developing our own advanced technology ecosystem built around serving our customers & enabling our valued employees to provide exceptional service. We have funding, we have opportunities, you have ideas—it’s a perfect match.

loanDepot — We are America’s Lender

Responsibilities:

  • Manages application incident support queues for problem resolution; ensuring adherence to SLAs
  • Performs analysis and troubleshooting for reported incidents prior to escalation to development or other IT resources
  • Communicates with stakeholders and users the status of current issues, resolutions and any trending identified
  • Provides full operations support; identifies recurring issues and provides solution options to Level I/II support
  • Manages Empower branch/user account activation, setup and deactivation for loanDepot retail, LDWholesale, imortgage retail,  Polygon, MTH and MSC
  • Provides support to the information technology team for the work related to application maintenance/enhancement releases
  • Reviews and updates application support documentation, frequent support issues and resolutions
  • Serves as a resource to others in the IT department
  • Works with third-party vendors in order to create/modify/de-activate user accounts
  • Performs full regression testing functionality of supported applications
  • Maintain company equipment that has been personally assigned to the technician

Requirements:

  • 1- 3 years of experience in writing SQL
  • 2 - 5 years mortgage industry experience
  • 1 -3 years of experience within applications: Empower, ServiceNow, SQL Management Studo, LDAP Browser, Active Directory, Adobe Acrobat, TFS, Visual Studios, SharePoint,  interaction intelligence, Microsoft Office
  • Strong organizational, problem-solving and analytical skills, with the ability to manage multiple priorities
  • Exceptional interpersonal, written and verbal communication skills
  • A+, Network+, MCTS (Windows Client), and or MCP certification preferred
  • High School Diploma, Bachelor’s degree preferred

The Perks:

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • 15+ PTO days, in addition to 8 paid company holidays
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh

 

loanDepot is a proud equal opportunity employer.



Job Notifications

We are hiring and you can be the first to know when a job becomes available. So whether you’re interested in joining us now or later, this is the best way to keep up with what’s going on. Let’s stay in touch.

Notify Me

Email us directly
Stay in touch

6,500+

Strong
#TeamloanDepot

1,800+

Licensed
Loan Officers

200+

Branch
Locations

5th

Largest
Retail Lender

$135B

Funded Since
Inception

50

Licensed
States