Position Summary: The Financial Solutions Coordinator will assist with the development and implementation of  financial solution programs for all National Joint Ventures customers.

Responsibilities:
  • Develop the financial solutions plan  with emphasis on creating a coordinated, cost-effective, and collaborative framework for all National Joint Venture borrowers requesting assistance.
  • Define, implement, review, update, monitor, and manage all KPI’s (Key Performance Indicators) to ensure they align with the overall National Joint Venture strategy and annual objectives; are consistent; and promote a shared purpose across the National Joint Venture Channel and the enterprise.
  • Identify and implement sustainable process improvement initiatives and communicate those initiatives to internal teams and customers if applicable.
  • Collaborate with both internal and external customers to create impactful solutions to address customer needs.
  • Oversee maintenance of complete and accurate account records as well as monitor and track response times, repair times and customer satisfaction rates.
  • Provide an excellent customer experience for all clients and provide solutions for accomplishing their homeownership dreams through improved financial stability.
  • Maintain compliance with various regulations associated with financial solutions.
  • Perform other related duties as assigned and required.

Requirements:

  • 4 or more years of in the mortgage lending and credit repair industry
  • Knowledge of loan products and programs across government and conventional platforms
  • Demonstrated program and project management skills in a growing environment
  • Experience with complex mortgage tools / systems / software


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