Desktop Analyst

No Longer Available

We are at the forefront of change in this rapidly evolving lending market. mello™, the Greek word for “future,” was the product of a recent $80+ million dollar investment in research & development to transform & streamline the home buying process into a digital experience like no other competitor offers.  But mello™ is just the beginning… loanDepot will continue to invest in developing our own advanced technology ecosystem built around serving our customers & enabling our valued employees to provide exceptional service. We have funding, we have opportunities, you have ideas—it’s a perfect match. Come join us!

loanDepot — We are America’s Lender.

The Desktop Support Analyst will provide technical support services for loanDepot. The individual contributor will be required to fulfill technical competencies, as well as be a solid collaborator with excellent customer service skills.

Job Duties:

  • Level 2 Support – Desktop Support
  • Assisting in the delivery of various IT related projects
  • Providing direct end user support for various IT related issues
  • Troubleshooting PC/Mac software and hardware
  • Supporting end user devices including PC’s, Mac, Printer/Scan, mobile devices and various peripherals
  • Providing Citrix WebEx conference room support
  • The deployment of software and related licenses
  • Deployment of hardware, new PC/Mac deployments, rebuilding PC/Mac
  • Project related work includes the delivery of projects that are designed to either improve the level of customer service or enhance the IT environment
  • Provide excellent support by proactively responding to problems and requests while engaging and collaborating with other IT teams
  • Operating as a technical expert in a variety of IT infrastructure areas
  • Developing and maintaining technical documentation
  • Working independently and as a cohesive member of a highly skilled team of IT experts
  • Ability to work a flexible schedule (weekends & off-hours)
  • Some domestic travel (mostly local) required
  • Provide “White Glove” Support to executive level customers



  • Undergraduate degree (MIS or Computer Science a plus) or equivalent business experience
  • ITIL Foundations a plus
  • Knowledge of Citrix and Virtual Workstations
  • At least 2 years of experience supporting a corporate environment
  • Proven performance showing initiative, self-reliance, and proactive behavior
  • Strong customers focus and a “service orientated” mindset with the ability to work with business at all levels of the organization
  • Strong analytical, problem solving and communication skills (written and oral)
  • Managed multiple priorities and work well under pressure
  • Ability to learn new concepts and technology quickly
  • Consistently achieve goals and objectives as required
  • Appropriately balance responsibilities in a changing environment while managing multiple activities, and prioritizing tasks appropriately
  • Strong organizational skills to complete tasks from initiation to completion
  • Windows 7, Windows 10 and Mac OS
  • Microsoft Office suite 2016
  • PC/Mac software installation and maintenance
  • PC/Mac Troubleshooting
  • Familiar with LAN/WAN/WLAN technologies and support



The Perks:

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh


We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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