Desktop Analyst

No Longer Available

We are at the forefront of change in this rapidly evolving lending market. mello™, the Greek word for “future,” was the product of a recent $80+ million dollar investment in research & development to transform & streamline the home buying process into a digital experience like no other competitor offers.  But mello™ is just the beginning… loanDepot will continue to invest in developing our own advanced technology ecosystem built around serving our customers & enabling our valued employees to provide exceptional service. We have funding, we have opportunities, you have ideas—it’s a perfect match.

Position Summary:

We are looking for a Desktop Analyst who will work as a part of a dynamic team in a rapidly growing company. A high degree of ownership, interaction, and teamwork is required to be effective in the role. The Desktop Analyst is responsible for ensuring a high level of customer satisfaction with loanDepot systems and applications.  Desktop Analyst is responsible for providing telephone and direct support to end-users answering a variety of support requests from hardware to software.


  • Troubleshoot desktop equipment
  • Set up and configure new hire desktops.
  • Perform end user moves.
  • Develop and maintain in-depth and high level knowledge of all loanDepot technical systems.
  • Act as a technical leader and escalation point for other team members..
  • Handle highly complex technical end-user issues as they are escalated from other areas of the organization.
  • Ensure proper escalation occurs for unresolved issues to ensure the end user remains satisfied.
  • Log, research, and accurately resolve end user inquiries and problems in a timely manner, meeting and exceeding SLAs as outlined for the end users.


  • Strong knowledge of Windows 10 Operating and Server Systems.
  • Advanced networking knowledge and troubleshooting skills.
  • Excellent oral and written communication skills.
  • Good attitude with a willingness to work in a team environment.
  • Advanced knowledge of Active Directory and Exchange administration.
  • High School Diploma and Bachelor’s Degree required
  • A+, Network +, MCTS (Windows Client), MCP
  • 3-5 Years related work experience

The Perks:

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • 15+ PTO days, in addition to 8 paid company holidays
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh

loanDepot is a proud equal opportunity employer.

#LI - JG1

Job Notifications

We are hiring and you can be the first to know when a job becomes available. So whether you’re interested in joining us now or later, this is the best way to keep up with what’s going on. Let’s stay in touch.

Notify Me

Email us directly
Stay in touch




Loan Officers




Retail Lender


Funded Since