Production Support Specialist

No Longer Available

Position Summary: 

Responsible for supporting either the Demands, Order Entry or Shipping departments and serving as a liaison with other departments/vendors/clients to resolve questions, inconsistencies or to retrieve missing data. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities: 

  • Monitors pipeline to meet daily departmental service level agreements.
  • Provides internal support through effective pipeline and task management.
  • Responsible for reviewing daily reports.
  • Assists Team Lead with management of the department general email inboxes or other tasks as needed.
  • Mentors and assists in training of new staff members.
  • Responsible for retrieving and entering payoff information for all mortgage products in the database.
  • Responsible for inputting all client orders and vendor searches into the database.
  • Contacts other internal departments/vendors/clients to resolve questions, inconsistencies or to retrieve missing data.
  • Responsible for processing outgoing shipments to various locations.
  • Logs all shipping information into the company’s database.
  • Processes all outgoing shipments to various locations.

Requirements: 

  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
  • Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
  • Performs the position safely, without endangering the health or safety of themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
  • Effective communication with internal departments and clients.
  • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
  • Basic math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
  • Effective organizational and time management skills.
  • Exceptional verbal, written and interpersonal communication skills.
  • Ability to organize and prioritize work schedules on a short-term and long-term basis.
  • Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with little to no supervision while performing duties.
  • High School degree or equivalent required
  • Experience in the Mortgage industry preferred

The Perks:

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • 15+ PTO days, in addition to 8 paid company holidays
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh

 

loanDepot is a proud equal opportunity employer.




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