Operations Administrator-Wholesale

No Longer Available

Our Operations team is the grease for our wheels. We have a strong ecosystem at loanDepot, and it all revolves around providing the tools to ensure success in every role.  Our operations teams which can include Processing, Underwriting, Funding and more, are all invaluable pieces of the mortgage lending puzzle. We warrant a positive culture, promote teamwork & are continuously striving to take care of both our valued borrowers & our extraordinary employees. Come join us!

loanDepot — We are America’s Lender.


  • Make travel arrangements between multiple branches and remote team members
  • Maintaining calendars for OPS Meetings, Trainings, PTO and other calendar to track business needs as necessary
  • Provideexcellenttelephonecoverageincludingabilitytoanswercustomerinquiries
  • Process and track invoices for timely payment
  • Prepare minutes, manuals & tables
  • Greet and direct visitors
  • Work with sales department on the implementation of online marketing & training materials for brokers and sales associates
  • Work with sales to coordinate timing and delivery of marketing and sales campaigns
  • Keep inventory and order office supplies as needed
  • Receive and distribute external and internal mail.
  • Create and update Power Point presentations and Excel reports
  • Print and distribute OPS reports as needed
  • Assist with administration of new associate on-boarding
  • Assist fulfillment with loan packages as needed(process cancellations, denials and any other processing assistance needed)
  • Act as a role model of the company’s values, acting in an ethical and professional manner at all times
  • Perform other duties and special projects as required
  • Routinely track and publish OPS Department SLAs and goal updates
  • Track the progress and deliverable dates for pending OPS projects
  • Update the company’s internal website, SharePoint, as needed
  • Assist OPS team and remote team members in preparing and submitting expense reports
  • Coordinate scheduling of OPS meetings, event participation, reservations and all conference related activities and inform attendees of detailed logistics
  • Compile, format, proofread, edit, and/or type various OPS correspondence, reports, and information for publication and distribution
  • Maintain a high level of confidentiality and ensure security for documents, information and projects.
  • Anticipate needs of the OPS team and respond appropriately
  • Identify process improvement opportunities to avoid errors in work and wasted time
  • As needed, expand level of skill with software and equipment to increase productivity and provide improved support
  • Collaborate w/other Admin roles and management and provide back up support as needed.


  • Minimum of 4 years’ experience as an executive assistant, office manager or executive secretary
  • High School diploma required. Bachelors’ degree preferred.
  • Minimum 1 year experience receiving and routing a large volume of calls
  • Excellent detail orientation and organizational skills required
  • Proactive approach with ability to anticipate potential issues and present possible solutions and intervene where appropriate
  • Professional polish and composure
  • Strong sense of urgency and time management capability
  • Good judgment with ability to prioritize effectively
  • Intermediate level of proficiency in Microsoft Office (Word, Excel, PowerPoint) programs
  • Experience with SharePoint preferred
  • Experience with Adobe preferred
  • Experience in providing administrative support for manager’s international business activities
  • Expertise in Microsoft Office software (i.e., Word, Excel and Power Point)
  • Excellent electronic communication skills including familiarity with iPhone/iPad or similar products
  • Excellent verbal and written communication skills, with the ability to convey information to internal and external customers in a clear, focused and concise manner. Must possess proficient proofreading and editing skills.
  • Demonstrated uses of strong interpersonal skills, including the ability to learn, accept/apply constructive criticism.
  • Ability to coordinate multiple projects/assignments simultaneously and complete assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organization skills.
  • Experience handling highly confidential and sensitive information and familiarity with methods to maintain confidentiality.
  • Demonstrated ability to solve work/position related problems.
  • Ability to multi-task and work in a deadline driven environment
  • Ability to work effectively in a team environment
  • Ability to work independently, handle detail and maintain confidentiality
  • Effective decision-making, customer service, sales, customer support and  problem-solving skills

The Perks:

  • Competitive compensation reliant on ability & experience
  • Excellent benefits package including multiple health, dental & vision options
  • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
  • 401K with robust company match
  • 15+ PTO days in addition to 8 paid company holidays
  • The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh


We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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